Order Cancellation Policy

Renown reserves the right to cancel any order under the following circumstances:

• Incorrect or incomplete customer address details.
• Incorrect product price or specification mentioned on www.renownmart.com.
• Unavailability of products due to stock issues.
• If the delivery area is classified as “Non-Serviceable” by our logistics partner.

Returns Procedure

At Renown, we hope that you will be happy with the tools and equipment you order. However, if you have a change of mind for any reason, you can cancel your order for any item purchased on the website or by Mail Order for a refund. This does not apply to items personalized or made to your specification i.e. Special Orders or if the orders are already dispatched and are in transit.

• If you received a damaged product, it must be reported to us via email at info@renownmart.com within 24 hours of delivery with an image of the damaged product along with packaging pictures.
• Returns will be accepted for items only with manufacturing defects and only if purchased directly from us.
• Goods must be returned in their original undamaged condition; i.e. unused and in their original packaging.
• We regret that we are unable to refund any delivery or postage costs.
• We are unable to issue any refund until the goods have been inspected.
• All goods should be suitably wrapped/packaged to ensure safe handling and protection during transit.
• Products marked as “non-returnable” on the product packaging cannot be returned.
• Products purchased under clearance sale will not be covered under the Return policy.
• Products sold as a combo can’t be returned individually.
• If a product is damaged in transit, report it within 24 hours with images.

Steps to Follow to Return a Product

• Customer needs to inform us through call/email within 2 days of receiving the order.
• The product should be unused.
• The invoice should be available.
• We will raise a request for Reverse pickup and try to arrange it from our end. Once the pickup is arranged, our courier partner will collect the product within 2-3 business days. If reverse pickup is not available, the customer has to send the material back.
• Customer needs to pack the product with Brand packing & paste the invoice on it.
• Customer will hand over the product to the courier boy.
• Once the pickup is done, the product will be sent to us by the courier partner.
• After receiving the product, a quality check will be done over the product by our team which takes 2 days.
• If the product is found damaged/defective by our team, we will try to arrange a replacement; however, it depends on the availability of the product.

Replacement Policy

• Replacement products will be shipped within 7 working days.
• If a replacement is unavailable, a refund will be issued (excluding transportation charges).
• Returns are not accepted if the product meets the description and has no defects.
• Items significantly different from the seller’s description or photographs are eligible for return.
• Please note: In some cases, Renown may not accept returns/exchanges if the correct item was shipped. This is handled at Renown’s discretion on a case-by-case basis.

Refund Policy

• Once the order gets cancelled, the amount will be refunded to the customer based on the payment mode chosen at the time of placing the order.
• Payment gateway charges may be applied on an actual basis for Credit/Debit Card/Net Banking/Wallets payments.
• Refunds may take 8-10 business days to reflect in the customer’s account.
• If the transaction is done through NEFT or Cheque, the customer needs to share the below-mentioned details via email at info@renownmart.com from the registered email ID:
• Account number
• Account holder name (same as registered with www.renownmart.com)
• IFSC Code
• Once the goods are sent, the customer must share the courier slip along with the bank details.
• After receiving the required information for a refund, the refund will be processed in 7 business days and will reflect in the account within another 8-10 business days.
• For EMI payments, refunds will be credited within 6-8 business days after cancellation.

For assistance, contact Customer Care at email info@renownmart.com.