At Renown Mart, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward returns and refunds process to ensure that your concerns are addressed promptly.
If you are not satisfied with your purchase, you may return it within 10 days of receiving your order. To be eligible for a return, the item must be unused, in the same condition as when you received it, and in the original packaging. Please ensure that the item is not damaged or altered in any way.
To initiate a return, please contact our customer service team at info@renownmart.com with the following details:
Once your return is approved, you will receive instructions on how to send the item back to us.
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that shipping costs are non-refundable.
Some items are non-returnable, including but not limited to:
We currently do not offer exchanges. If you wish to receive a different product, please return the original item and place a new order.
If you receive an item that is damaged or defective, please contact us immediately at info@renownmart.com with photos of the damage. We will arrange for a replacement or full refund as soon as possible.
If you have any questions or concerns regarding returns and refunds, please do not hesitate to reach out to our customer service team at:
Renown Mart
Email: info@renownmart.com
